All hospitals want their patients to be satisfied with their experience. And most take some measurement to determine how they’re doing. “Rather than taking an in-house measurement, we have brought the Gallup* organization on board to compare our hospital to national benchmarks,” notes Bartow Regional Medical Center CEO, Mike Kosor.
December 2008
Bartow Regional Medical Center Scores all
BRMC achieves top 75% in all 4 catagories of Inpatient, Emergency Room, Outpatient Surgery, and Outpatient Test & Treatment.
October 2008
Bartow Regional Medical Center Considered High Achiever
BRMC receives recognition from parent company HMA as being in the top 75% percentile "Best Practice" status among 55 other HMA hospitals. BRMC considered a Top Performing Hospital in 3 of 4 categories: Inpatient, Emergency Room, and Outpatient Surgery.
*The Gallup Organization of Princeton, New Jersey, has conducted research and data collectionprocesses leading to the information presented in this document. The data referencedwas collected from n=44 Inpatient, n=46 Emergency, n=61 Outpatient Surgery, and n=45Outpatient Test & Treatment respondents interviewed from mid-August to mid-September.The expected error range for is +/- 8.9%, +/- 8.7%, +/- 7.6%, and +/- 8.8%, respectively,at a 95% (p<.05) confidence level. The response variables available were “very satisfied,”“satisfied,” “somewhat dissatisfied,” and “very dissatisfied.” The data presented and anyconclusion reached using these data is the responsibility of HMA. Gallup’s responsibility isto present the data in a fair and consistent manner and, in some cases, to expressopinions concerning the data. Gallup has conducted the research in accordance with generallyaccepted research standards and the explicit standards set forth by Gallup. Comparisonsof the current data with previous data collected for the same company/organization mayhave been made. References to “comparative information” or “normative information” are notdeemed appropriate; any such comparative judgments are for management use only. In ouropinion, this report accurately presents the data collected as a result of this project.