Billing
Business Office is open from 8:30 a.m. to 5:00 p.m. Monday through Friday. If you have any questions regarding your bill please contact our Patient Account Representative at (863) 519-1490.
Our billing cycle depends upon the type of insurance you carry. The different categories are as follows:

• Workers’ Compensation
• Medicare
• Medicaid
• Commercial/Blue Cross/ HMO/PPO/Champus
• Self Pay

Workers’ Compensation
No patient statements are generated for this category. The hospital will follow up with the employer and/or insurance carrier. If there is no response from employer or claim is denied, the account will be changed to a self pay account and will be pursued per the guidelines listed below under Self Pay.

Medicare
No patient statements are generated until Medicare has paid. The deductible and/or coinsurance will be billed to the secondary (supplemental) insurance if applicable. If there is no supplemental insurance, the hospital will follow the Self Pay guidelines.

Medicaid
No patient statements are generated until Medicaid has paid. The patient will be billed for any copay amount if applicable.

Commercial/Blue Cross/HMO/PPO/Champus
We file insurance for our patients as a courtesy. If payment has not been received from the insurance company within 30 days of filing, a statement is mailed asking you to follow up with your carrier. If payment is not received within the next 2 weeks, a second statement is mailed advising you that your insurance company still has not paid. We will attempt to collect the money from the insurance company, but ultimately the payment is your responsibility.

We encourage you to contact your insurance company to assist us in the collection of your account. Many times an insurance company will pay the account more quickly if the patient calls. If the insurance does not pay the claim we will now be looking to you for payment. At this point, the account is changed to a self pay and the hospital will follow the Self Pay guidelines.

Self Pay
A statement is mailed approximately one week from discharge asking for payment. A second statement is mailed two weeks later asking for payment in full or acceptable payment arrangements are made with the business office. The acceptable payment arrangement is to have the account paid off in 6 months from discharge. If you cannot meet these guidelines we do have other programs that we can offer you. If you need assistance with your bill please call our Patient Accounts Representative at (863) 519-1490.

The bill you receive from Bartow Regional Medical Center is for hospital services only. You may also receive bills for professional services provided by your personal physician, consulting physician, radiologist, pathologist, anesthesiologist and/or emergency room physician if applicable. Any questions regarding these bills should be directed to the following:

Personal/Consulting Physician Physician Office
Radiology – Radiology Consultants 863-293-1071
Pathology – Lakeland Pathology 863-686-0695
ER Physician – EMBCC 866-816-2822
Anesthesiologist – Polk Anesthesia 305-661-5743

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